At a glance
We use inquiry and customer information to respond to you, discuss material availability, arrange potential transactions and shipping, maintain necessary business records, and improve the website experience.
01 · Data controller
Who is responsible for your information
Darma Aceh Gems is responsible for deciding how personal information collected through this website and related business communications is processed for the purposes described in this policy.
Business name
Darma Aceh Gems
Business address information may be provided through our contact channel where appropriate for a confirmed transaction, legal request, or customer matter.
02 · Scope
Scope of this policy
This Privacy Policy applies to personal information collected through the Darma Aceh Gems website and communications initiated in connection with our jade material, rough stone, natural boulders, product availability, shipping, payment discussion, and related business services.
This includes information shared through website forms, WhatsApp, Instagram, Facebook, email, and other communication channels that we make available for business inquiries. Third-party platforms may also process your information under their own privacy policies.
By using this website or communicating with us, you acknowledge that your information may be handled as described in this policy.
03 · Information
Information we may collect
The information we collect depends on how you interact with us. We aim to collect information relevant to responding to an inquiry, discussing material availability, supporting a potential or completed transaction, operating the website, preventing misuse, and meeting legitimate business or legal requirements.
Information you provide
This may include your name, email address, phone number, country, preferred contact method, product interest, material name or SKU, intended use, delivery details, transaction details, and the content of messages you send us.
Website and technical information
This may include browser type, device information, IP address, approximate location, pages viewed, referring source, visit time, session information, technical logs, and interactions with website content.
04 · Purposes and legal basis
Why we process personal information
We process personal information only where there is a relevant and lawful basis to do so, such as your consent where required, taking steps at your request before entering a transaction, fulfilling an agreed transaction, complying with a legal obligation, or pursuing legitimate business interests that do not override your rights.
To respond to questions, product availability requests, and general material inquiries.
To discuss raw jade, rough material, natural stone, dimensions, weight, condition, photographs, video, packing, shipping, and transaction arrangements.
To process or support an agreed transaction, including delivery coordination, customer communication, payment verification where applicable, and business recordkeeping.
To prevent fraud, spam, unauthorized activity, and misuse, and to protect the security of our website and operations.
To understand website performance and improve the relevance, usability, content, and presentation of our material collection.
We do not use inquiry details to send unrelated marketing messages unless you separately agree to receive them or another lawful basis applies.
07 · Retention and security
Retention, security, and international handling
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including responding to inquiries, maintaining communication records, supporting potential or completed transactions, managing shipping-related matters, preventing fraud, resolving disputes, and meeting legal, tax, accounting, or regulatory obligations.
The retention period depends on the type of information and the purpose of processing. For example, inquiry information may be retained while communication remains active and for a reasonable period afterward, while transaction records may be retained longer where required for business, legal, accounting, tax, shipping, fraud-prevention, or dispute-resolution purposes.
We use reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure. However, no internet transmission, communication service, or data storage system can be guaranteed to be completely secure.
Because we may serve customers internationally and use service providers in different locations, personal information may be processed or stored outside your country. Where applicable, we seek to handle such information consistently with this policy and relevant legal requirements.
08 · Your choices and rights
Your privacy choices and rights
Depending on your location and applicable privacy law, you may have rights to request access to personal information we hold about you, ask for correction of inaccurate data, request deletion, request restriction of certain processing, object to certain processing, withdraw consent where processing is based on consent, or request information about how your data has been used or shared.
To make a privacy-related request, contact us using the details below and describe your request clearly. We may need to verify your identity before responding. Some information may need to be retained where necessary for legal, accounting, security, fraud-prevention, shipping, transaction, or dispute-resolution purposes.
If you are dissatisfied with our handling of your personal information, you may have the right to submit a complaint to the relevant data protection authority in your jurisdiction, subject to applicable law.
09 · Updates
Updates to this policy
We may revise this Privacy Policy to reflect operational, technical, legal, or business changes. The most current version will remain available on this page, together with its effective date and last updated date.
We encourage you to review this page periodically, particularly before submitting a new inquiry or providing information for a transaction.
10 · Contact
Contact us about privacy
If you have a privacy question, want to correct information you have provided, or wish to make a privacy-related request, contact Darma Aceh Gems using one of the available channels below.